FAQs

Visit our Store Locatorpage to find an authorized dealer near you.

Yes. Your instrument purchase is covered by a Limited One-Year Warranty. For full terms and conditions, please visit our Warranty page.

Our instruments are designed by Ernie Ball Music Man’s world class team of engineers. The instruments are built in Indonesia with the highest quality standards in place, and then they ship to our Los Angeles office for inspection.

We offer the Ray4 and Ray5 as left-handed models.

All of our battery-equipped instruments feature active electronics.

For our battery-equipped guitars, the battery compartment is used for a 12dB push-push active volume pot. The following guitars have a battery: Majesty models, JP150, JP157, Luke, and Valentine models.

For our battery-equipped bases, the battery compartment is used for an active EQ (Preamp / On board electronics). All basses have a battery except for our StingRay Short Scale.

It will take about 3 to 7 business days for you to receive your order. Since we operate out of Los Angeles, California, you may receive your instrument sooner if you live on the West Coast.

We’ll update you on the delivery details every step of the way. Once we process your order, we'll email you the tracking number with order details.

We currently only ship in the United States. If you live outside the country, visit our Store Locator page to find an authorized dealer near you

We’re confident that you’ll love your new instrument. However, if you wish to make a return, we offer 30-day returns for undamaged instruments with the original package. Visit our Returns page to read the full return policy. Our return policy only applies to purchases made through sterlingbymusicman.com. Please note that a handling fee of $15.00 per product will be deducted from your return credit.

If you have an issue with your delivery, please contact us at info@sterlingbymusicman.com

Send us an email at info@sterlingbymusicman.com and we’ll be happy to help.